We value you as a customer and want you to be completely happy with your order!
If you don't love what you ordered online or purchased in the store, you may return new, unused items within 30 days of delivery for a full refund. If you need to return an item purchased online, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order. If you need to return an item purchased in the store, please be sure to bring your receipt. For online orders, we'll reimburse your return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). If you are making an exchange for the same item in a different size or color, you will not be charged for re-shipment of the item to you. If you are making an exchange for a different item, shipping charges will be applied to your new order.
You should expect to receive your refund within one to two weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
A refund will be issued to the original form of payment at the original selling price. Items returned to the store without a receipt will be issued in-store credit. Gift card purchases will be refunded in the form of a store credit.
We ship to any address in the U.S.A. For international shipping, please contact us for an estimate of shipping costs.
When you place an order, we will apply shipping costs based on the value of your total order.
- Orders up to $35 will be charged a $3.00 shipping fee.
- Orders from $35.01 to $49.99 will be charged a $5 shipping fee.
- Gem & Ivy will ship orders over $50 at no cost to you!
You may also choose to pick up the item in the store. Simply choose "Curbside Pick Up" when checking out. Curbside pick up is available at no cost for all online orders during regular store hours. (Thursday and Friday from 10:00-6:00. Saturday from 10:00-4:00)